Our Refund Policy page details the conditions and procedures for obtaining a refund, ensuring transparency and customer satisfaction.
Refunds will not be processed for "End of Billing Period" cancellation requests. Your service will remain active until your next invoice is due, and you will not be charged thereafter. Unless required by law, paid subscription fees are non-refundable, except for subscriptions that fall within our 48-hour policy. Refund requests will immediately terminate the service and delete all files when processed.
You may request a refund if you have submitted an "Immediate" cancellation request and it falls within 48 hours of the initial payment and activation of your service. Refund requests should be submitted via a ticket through our billing panel. These refunds are issued on a one-time per customer basis.
Refund requests that fall outside of the aforementioned 48 hours may be considered by the company on a case-by-case basis and judged at the sole discretion of the company.
Initiating a chargeback will result in the immediate termination of services and a ban from all future use and purchases of the company's services.
Please inspect your service upon activation and contact us immediately if there are any issues, such as defects or incorrect configurations. We will evaluate the issue and make it right.
Certain types of items cannot be refunded, including but not limited to:
If you are a resident of the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. To be eligible for a return under this policy, you must contact us within 3 days of your purchase and the service must not have been used.
If you have any questions or concerns about our refund policy, please contact us at [email protected].